Waiting since August 2010 for a phone line! HELP!...

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I ordered a phone line and broadband for a NSP Non Served Premises) back in August 2010. I am so fed up with the so many attempts to get us a phone line. Open reach say it's an easy job yet no-one treats us as human beings.  I have an operation in January and so worried about being left on my own on our farm without a land line. Do BT care? ! No!
There have been so many booked times for engineers to come but they have never come out. Today I spoke to the manager who said "I have done nothing" in reference to helping us out.  He is waiting for open reach to "progress" the order. Why can't someone pick up a phone and stop messing us about. 
I have sent a letter giving 10 days to get the phone line up and then going through OFCOM and OTELLO.  Anyone else having similar problems?
Can anyone point us in the right direction?  I have been given no further information but told to wait for the order to progress. It won't as there is something wrong with the system ie the last 7 or 8 attempted orders have messed up yet they still seem to be trying to go down the faulty route! Banging my head against a brick wall.............

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Hi angdown,
Welcome to the forum, sorry to hear you've had so many problems with your order.
I can take a look at your order and confirm what's going on, you can get in touch by emailing in your BT forum username and your order number/address to the email address registered against my profile, and we'll get back to you.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

November 30, -0001

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