Prelude ingest seems frozen...


Hi There
When I go into the ingest panel I can select a folder and the video loads alright but I am unable to select any of the videos which means I cannot ingest any footage. I am running the most recent update of CC 2014 on Windows 8.1 (ASUS ROG G750JX 24gb RAM, 3gb Nvidia GTX 770M)
I have restarted prelude but with no luck. I tried exactly the same thing on my MacBook which which works perfectly fine.
Hope you guys can help.


Hi Kevin
Sorry its taken me so long to respond, I was mid project which made me wary of messing with things, didn't want to break anything else. I've uninstalled and reinstalled Prelude but with no luck. I will have to contact customer service, thanks anyway for your help. Wil post any solution I get here.

November 30, -0001

Prelude ingest seems frozen...

Hi There When I go into the ingest panel I can select a folder and the video loads alright but I am unable to select any of the videos which means I cannot ingest any footage. I am running the most recent update of CC 2014 on Windows 8.1 (ASUS ROG G7

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