Japanese subtitle file import problem, please help.

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My customer sent me an STL file saved in Unicode UTF-16 format with Japanese characters. When I import into DVDSP it tells me that it has imported 417 subtitles and then I get this error:
"Some subtitles could not be imported, The video asset timecode may not match some of the subtitles or the subtitles are not in chronological order."
I know for a fact that all the subititles are in order. My contact in Japan has checked each line. I went ahead with the project and sent a check DVD to my contact in Japan. She found that there are numerous Japanese characters missing and as the program progresses, the subtitles become out of synch with the video.
Has anyone had experience working with Japanese subtitles or this same problem that I'm having?
Any help with this frustrating problem would be GREATLY appreciated. Thanks.

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As mesky says you will need to check the subs carefully probably sub by sub. We have ahd ssubtitles that were prepared by professional ssubtitling houses that have had mistakes in the timecodes (all it takes is a comma instead of a fullstop in the timecode and that throw things off).
What we do if we get this message is print out the STL file (you can open it with Text Edit) and then either watch the film and read at the same time or zoom into the timeline so you can see the subs in the subtitle line (if you "zoom" in you can usually actually see the first few characters of the subs in the yellow boxes that appear in the timeline). Scroll through this whilst referencing the print out and you'll soon see where the problem is. Usually it's minor and you can edit it in Text Edit and re-import.
Another quick check to do is on the print out count the number of lines (the ones with a time code at the beginning if it wraps when you print it out) and see if the number of lines corresponds with the number of lines SP is reporting...
Good luck
Steve Kirkham

November 30, -0001

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