I tried to update the software for my iPhone 4S. It froze, and now won't turn off, or on, or sync.  Any ideas on how to fix this?

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I tried to update the software for my iPhone 4S, 16 GB to the most recent version (8.1?).  I don't know what I was updating from, because I can't access that, but it was whatever was installed on it (I got it about a year ago, so probably 6.something). 
It froze, and now won't turn off, or on, or sync with my macbook plus, which is what I have always sync'd it to.  (I backed it up and sync'd it right before I tried to update the software.)
Since it originally froze almost 3 hours ago, it shows a white screen with the apple on it and a line underneath.  When I try to sync with my laptop, it says it needs me to enter a passcode on the phone, which I can't enter because the screen is frozen.  So I'm unable to access the iPhone portion of iTunes.
I have tried to turn it off, with no luck.  I have tried rebooting my laptop and syncing, but I still get the same result.
Does anyone know how to fix this?
I really wanted to wait to update the software, but I was having internet connectivity issues for the past 3 weeks, and Sprint suggested updating the phone's software.
Thanks in advance for your help!

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Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

October 11, 2015

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