CC-icon greyed out, can't download or update any programs

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CC-icon greyed out, can't download or update any programs

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Re: Creative Cloud icon grayed out in menu bar.
Please follow the mentioned steps:
1.  Navigate to Library/Application Support/Adobe/OOBE and rename it to OOBE.old
2. Enable root account: http://support.apple.com/kb/ht1528 and log on to root
3. Disable any security software if installed on Mac
4.Delete opm.db file located at :MAC : ~/Library/Application Support/Adobe
(opm.db file is present in your user library.This library is hidden from MAC 10.7 onwards.
So in order to locate that,
Click on Go at the top
Select Go to folder
type ~/library/
This will take you to the library folder and then you can locate opm.db file at Application Support/Adobe)
5. Download CC desktop from www.creative.adobe.com and try to install it. Incase you are not successfull then please Check the Activity Monitor and see if AAM process is running, if yes then try to kill the process.opm.db file needs to be deleted in order to process further. WIN 7 and 8 (64 bit):
Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.
http://forums.adobe.com/message/5466160
These steps might help you.
Regards
Rajshree

November 30, -0001

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